Refund policy

Returns

As a safety precaution for our customers, it is our policy to not accept any returns on ink, needles, machines, or blades. We do understand that things do happen, and in those scenarios we encourage you to contact us on WhatsApp (+8616675351880) or Instagram.

 

For defective products, replacements will be sent out. For items no longer desired, the products must be sent back to us in new and unused condition and will be refunded in the form of a store credit only. All issues must be reported within 7 days after shipment arrives and all returns must be made within 30 days of the original invoice date.

 

The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price. Returns are also subject to a restocking fee of up to 20%.